Retail bank customers keen to receive advice digitally: study

first_img Related news Maddie Johnson Keywords Value of advice,  Banking industry The sharpest growth is seen in mobile apps and email-based advice, with the portion of retail bank customers who receive banking advice digitally increasing to 25% (up from 21% in 2019).The number of new digital account openings has increased as well, up three percentage points to 21% of all new account openings. The volume of branch-based account openings declined by 7%. Younger generations are most likely to utilize the digital advice channels, with 35% of Gen Z customers saying they receive advice digitally. Of the Canadian banks, Bank of Montreal ranked highest in customer satisfaction, receiving a score of 806, followed by Royal Bank of Canada and CIBC, with scores of 796 and 795, respectively. TD Canada Trust scored 787 and Bank of Nova Scotia 786.The average satisfaction score of 793 was up from 789 last year, when Scotiabank ranked highest.The 2020 Canada Retail Banking Advice Satisfaction Study was conducted in October and November 2019 and includes responses from 1,685 retail bank customers in Canada who received advice from their bank in the past 12 months. G7 tax pledge may be upstaged by CBDC work Canadian retail bank customers are increasingly turning to their bank’s digital channels when seeking advice, says a new study by J.D. Power and Associates. Customer satisfaction with digitally delivered advice, such as websites, mobile apps and email, has increased by 10 points to 783 (on a 1,000-point scale) from 2019. In contrast, satisfaction with advice received in person has remained flat over the past three years.  Advisor value increased more than 1% in 2020: report Facebook LinkedIn Twitter High debt levels threaten banks’ strong results: Fitch Share this article and your comments with peers on social medialast_img read more

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Oxford Bus Company and Thames Travel take StreetDecks

first_imgA combined nine Wrightbus StreetDecks have joined the Oxford Bus Company (OBC) and Thames Travel fleets. They are for use on services between Oxford, Abingdon and Didcot.Six are with Thames Travel and three are with OBC. They represent further investment, this time of £2m, that will reduce the impact of buses on air quality in the university city. A recent Oxford City Council report showed that NOx emissions from buses there have decreased by half since 2013. Buses now contribute less pollution than cars within the city centre.In addition to their duties to Oxford, from early 2021 the StreetDecks will be utilised on a developer-funded contract to provide a fast service from Wantage and Grove to Milton Park and Didcot. They will also serve Bicester Shopping Village on busy days, particularly at weekends.Each of the buses has USB and wireless charging points along with tables.Besides OEM Euro VI buses in their fleets, OBC and Thames Travel have retrofitted 71 vehicles to meet the same standard. That includes five used on City Sightseeing tours in Oxford.OBC also introduced the first battery-electric bus to the city earlier in 2020 via the City Sightseeing fleet. It was converted from diesel power. OBC is committed to carrying out more such conversions.last_img read more

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Odds & Ends: Bobby Steggert, Ivan Hernandez & Yank! Stars to Celebrate 10th Anniversary in Concert & More

first_imgIvan Hernandez & Bobby Steggert (seated center) with the cast of the 2010 musical “Yank!”(Photo by Carol Rosegg) Here’s a quick roundup of stories you might have missed today. Bobby Steggert, Ivan Hernandez & Yank! Stars to Celebrate 10th Anniversary in ConcertStars of the 2010 musical Yank! will reunite in concert next year for a one-night reunion. The event will be held at Feinstein’s/54 Below on February 24, 2020, exactly 10 years to opening night of the off-Broadway production at York Theatre Company. Cast members set to participate in 7:00pm reunion concert include Tony nominee Bobby Steggert, Ivan Hernandez, Nancy Anderson, Jeffry Denman, Tally Sessions and Andrew Durand, with commentary by the show’s creators, brothers Joseph Zellnik (music) and David Zellnik (book and lyrics). They will be joined by guest artists who have played leading roles in Yank! productions around the world: Scott Hunter, Andy Coxon, Sarah-Louise Young, Hugo Bonemer, Conrado Helt and Naomi Price. Yank!, a love story between two men in World War II, is based on the hidden histories of gay men and women who served in the armed forces.LaChanze & More Sing the Music of Carmel Dean in ConcertA multi-talented group of performers will come together for one night next month to perform Well-Behaved Women, a song cycle featuring the music of Carmel Dean. Schele Williams will direct the concert event, to be held at Joe’s Pub on January 25 at 7:00pm. The song cycle centers on the powerful stories of groundbreaking women including Ruth Bader Ginsburg, Harriet Tubman, Frida Kahlo, Billie Jean King and Malala Yousafzai told through original songs, celebrating the ways in which their bad-ass behavior helped them make history. Performers slated to sing out include LaChanze, Liz Callaway, Bonnie Milligan, Barbara Walsh, Katie Thompson, Natascia Diaz, Kuhoo Verma and Melissa Rose Hirsh.Arena Stage Announces World Premiere Musical Based on the Life of Frederick DouglassWashington, D.C.’s Arena Stage has scheduled the world premiere production of American Prophet, a new musical chronicling the life and legacy of human rights leader Frederick Douglass. Directed and co-written by Charles Randolph-Wright and featuring new music by Grammy winner Marcus Hummon, the musical will run from July 10 through August 16, 2020 in the Kreeger Theater. “Frederick Douglass always has been the ultimate hero to me, and American Prophet is one of the most inspiring projects I have ever done at Arena,” shared Randolph-Wright. “What a perfect place and a perfect time to tell this extraordinary and necessary story. How did this escaped slave become one of the most important people of the 19th century—of any century? The answer is in Douglass’ own words, and Marcus Hummon and I are proud and humbled to help bring these transcendent words to the stage.” Casting will be announced soon.Freestyle Love Supreme Academy Accepting Applications for January ClassesNow’s your chance to learn freestyle rap and hip-hop from the best. Applications are now being accepted for Freestyle Love Supreme Academy, a group of classes taught by members of the high-energy Freestyle Love Supreme, currently receiving a hit Broadway-premiere run. The popular improv company, which has been playing to sold-out audiences since 2003 and is now at the Booth Theatre, has transformed its unique blend of improvisation, storytelling and hip-hop into hands-on classes, which include several Foundations of Freestyle classes. Topics will include beatboxing, improv skills, word flow and speaking truthfully through music. For more information on the Freestyle Love Academy, click here.P.S. The six weeks of Red Bucket fundraising earned a remarkable $5,631,888 for Broadway Cares/Equity Fights AIDS. LaChanze Bonnie Milligan Star Files View Comments Ivan Hernandez Bobby Steggert View All (4)last_img read more

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Negative experiences on Facebook linked to increased depression risk in young adults

first_imgThe other is that because the young adult participants were also enrolled as adolescents in the New England Family Study, the researchers knew how participants were faring in 2002, before the advent of Facebook. The study, therefore, suggests that their later negative experiences on Facebook likely led to their increased levels of depressive symptoms, rather than just reflecting them, said Stephen Buka, professor of epidemiology at Brown and study co-author.“This as close as you can get to answering the question: Do adverse experiences [on Facebook] cause depression?” Buka said. “We knew how the participants were doing as kids before they had any Facebook use, then we saw what happened on Facebook, and then we saw how they were faring as young adults. It permits us to answer the chicken-and-egg problem: Which comes first — adverse experiences on Facebook or depression, low self-esteem and the like?”Negative experiences and depressionOne of the study’s most basic findings is that 82 percent of the 264 participants reported having at least one negative Facebook experience (NFE) since they started using the service, and 55 percent had one in the year before they were surveyed in 2013 or 2014. Among the participants, 63 percent said they had four or more NFEs during their young lifetimes.Meanwhile, 24 percent of the sample reported moderate-to-severe levels of depressive symptoms on the standard Center for Epidemiological Studies Depression Scale.To determine the risk of depressive symptoms independently attributable to NFEs, the researchers in their statistical analysis controlled for depression as adolescents, parental mental health, sex, race or ethnicity, reported social support, daily Facebook use, average monthly income, educational attainment and employment.After all those adjustments, they found that among people who experienced any NFEs, the overall risk of depressive symptoms was about 3.2 times greater than among those who had not.The risk varied in many ways, for instance by the kind of NFE. Bullying or meanness was associated with a 3.5 times elevated risk, while unwanted contact had a milder association of about 2.5 times.Frequency also mattered. Significantly elevated risks were only associated with unwanted contacts or misunderstandings if there were four or more, but even just one to three instances of bullying or meanness was associated with a higher risk of depressive symptoms.Similarly, the more severe a person perceived incidents to be, the more likely they were to be showing signs of depression, Rosenthal said.Being conscious of the risksIt will take more research to determine who might be at most specific or strongest risk for potential depression related to NFEs, Rosenthal said.But for now it may be prudent for teens and young adults to recognize that NFEs could lead to prolonged symptoms of depression and that if they have negative emotions related to Facebook experiences, it might be worthwhile to take a break. Another strategy might be to unfriend people who are becoming sources of NFEs.“There is research that shows that people tend to feel more entitled to bully online than they do in person or engage in unwanted contact online than they would in person,” Rosenthal said. “In some ways it’s higher risk. It’s worth people being aware of that risk.”The study’s other authors are Brown University Professors Brandon Marshall, Kate Carey and Melissa Clark. Email Share on Facebook LinkedIn Share on Twittercenter_img In the first study of its kind, public health researchers show that young adults who reported having negative experiences on Facebook — including bullying, meanness, misunderstandings or unwanted contacts — were at significantly higher risk of depression, even accounting for many possible confounding factors.“I think it’s important that people take interactions on social media seriously and don’t think of it as somehow less impactful because it’s a virtual experience as opposed to an in-person experience,” said lead author Samantha Rosenthal, an epidemiology research associate in the Brown University School of Public Health who performed the research as part of her doctoral thesis at Brown. “It’s a different forum that has real emotional consequences.”The study, in press in the Journal of Adolescent Health, is novel in at least two important ways. One is measurement of the prevalence, frequency, severity and nature of negative interpersonal experiences, as reported by the 264 participants. Other studies have used measures such as the amount of time spent using social media or the general tone of items in news feeds. Pinterest Sharelast_img read more

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